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Course Details

Registrations are disabled for this course event.


Business Continuity Metrics



Start Date


End Date



$ 795




Web-Based, Web- Based
United States


1 day of instruction (8:30 a.m. - 5:00 p.m.)
Certificate of Completion provided
8 Continuing Education Activity Points (CEAPs) may be awarded towards recertification if applicable


Are you looking to implement or update a metrics program? You should - sound metrics help business continuity professionals communicate the true capabilities of their continuity management programs by defining program milestones, expected results, and other much needed data. This course will show you not only how to calculate that data, but also how to effectively communicate your findings and strategies with the right audience.


"The course materials were excellent. I greatly appreciated the metrics tools and supplemental materials. The course helped me to conceptualize how to identify key performance indicators for a continuity program and then use metrics to track progress towards meeting the program objectives." - MBCP, USA

"This was a good course, very intuitive. The Instructor was very knowledgeable and made sure we understood the material." - CBCP, USA

"Thanks for including a downloadable metrics spreadsheet with this course. The metrics information obtained from this course will aid in not only continuous quality improvement of business continuity programs, but can also be applied in planning, training, and overall program evaluation."


1. Raise awareness of the usefulness of metrics
2. Provide examples of metrics in the workplace
3. Suggest guidelines for how to implement a metrics program in the workplace
4. Educate practitioners in planning and executing data collections
5. Secure executive approval of metrics report content
6. Set deliverables of metrics report content


Lesson 1: Introduction, Course Goals and Objectives
- Review course goals, objectives
- Explore the challenges professionals encounter using metrics to manage business continuity management (BCM) programs

Lesson 2: General Metrics
- Learn various types of metrics and the effective usage of BCM metrics for BCM program management and reporting
- Review six specific BCM metrics, study their application using a case study of a hypothetical organization, and discuss the concepts behind developing BCM metrics
- Study the use of dashboards to effectively represent the status a BCM program

Lesson 3: Implementation and Tracking
- Learn how to use BCM metrics to inform management of program status
- Review and discuss the case study you will use for an exercise, applying what you have learned to measure aspects of the hypothetical organization
- Explore various tools that can be used to develop BCM metrics

Lesson 4: Review for Real-world Application
- Review what you have learned and discuss how you might incorporate metrics into your BCM program


For in-person courses:
This course will be held in-person and the exam will be held on the morning of the final day. As soon as you are finished taking the exam, you will be able to leave for the day. A computer is required for this course in order for you to take the exam. The system requirements will be sent to you via email together with information about how to access the course materials prior to the start of the course.

For courses held online:
All online courses are held via Zoom and a computer is required for this course. The system requirements will be sent to you via email together with information about how to access the course materials prior to the start of the course. You will also be provided with instructions for how to take the exam online following the course.

For international courses:
This course is being hosted by a DRI International partner. To register, you will be asked to provide your contact information and we will put you in touch with the local team for details.

For courses held pre-conference:
This course is being held in-person prior to the DRI Annual Conference at or near the conference venue. You can then attend the conference immediately following your course with an additional registration (separate fee applies).


A computer is required for this course. Your courseware will be available through your account profile 7 days prior to the course start date.

Please contact DRI at 1-866-542-3744 for all questions

Cancellation Policy

Courses are scheduled subject to a minimum enrollment. If enrollment for a particular course does not meet the minimum, that class is cancelled or rescheduled. If DRI International must cancel a class for any reason, DRI's liability is limited to the paid registration fee. DRI makes every effort to notify registered participants as soon as possible if classes are cancelled.

Registration applies only to the individual named on the registration form. If you want to substitute another individual from the same company, you must contact the course registrar prior to the first day of the course. Rescheduling must occur within twelve months of the originally scheduled course and no more than three course transfers are permitted. Within twelve months, there is no charge for course transfers. If you exceed the allotted twelve months for rescheduling or limit of three course transfers, no refunds will be made.

The following refund policies apply:

  • No refund will be issued if an individual cancels within 14 days of the first day of the course
  • A 50% refund will be issued if an individual cancels within 15-29 days of the first day of the course
  • A full refund will be issued if an individual cancels 30+ days before the first day of the course