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A selection of materials from DRI International is available here as an added benefit for DRI members. We hope you enjoy this informative collection of industry information and research.

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Measuring Resilience: Creating Effective Metrics for Business Continuity and Disaster Recovery Programs

Event: Annual Conference - DRI2024

Author: Cullen Case, Jr.

Metrics to show efficacy and return on investment are not new; the push for metrics have come and gone over the years but they are a great way to show return on investment (ROI). ROI leads directly to increased funding. For disaster recovery and business continuity programs this is often a struggle; as “insurance programs” of an organization DR/BC is often an afterthought. Just like the pandemic plans that were scoffed at for years; until… In our field we cannot readily track the number of widgets produced, the quality of those widgets, rejection rates, miles of road plowed, emergency medical calls per staff member, and such. We can track critical application uptime, but for DR/BC program managers; metrics can be very elusive. We are often beholden to someone else’s effort and focus to accomplish their task to keep our metric in good standing. It can be very frustrating. Having worked in emergency management, business continuity, and disaster recovery for over two decades we may have taken the perspective that this IS our lot in life. We ask, nag, cajole, and rely on our personal relationships to get things done. That is until we decided to flip our view of these interactions to make us the “good guys” who are trying to help everyone meet the metric requirement. Using our disaster recovery plans we selected key attributes (e.g. plan was updated, meets RTO and RPO requirement, etc…), assigned a pass fail to each then posted this on a companywide SharePoint site and began briefing senior leadership of the status of our critical applications. This changed our relationship from the person nagging for compliance to the helpful co-worker ensuring they look good at the next senior leadership meeting. In this session we will review the issue of metrics for a DR/BC program, describe the process used to develop our Disaster Recovery Scorecard, explain what attributes we used to create our metrics and show examples of our scorecard.

Tags: Metrics

How to Determine Appropriate BCM Program Metrics for Your Executive Management Audience

Event: Annual Conference - DRI2015

Author: Michael Kadar

This session will present a step-by-step method that guides you through the identification of the most appropriate metrics to report to executive management. This includes basic foundational issues related to deciding whether to focus metrics reporting on risk, preparedness, compliance, and/or maturity.

Tags: Emergency preparedness, Executive Support, Metrics

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How to Develop and Implement The Business Continuity Management Risk Index

Event: Annual Conference - DRI2014

Author: Michael Kadar

How to Develop and Implement The Business Continuity Management Risk Index

Tags: Metrics, Risk Management

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The Business Continuity Management Risk Index (BCM-RI) Implementation Case Study

Event: Annual Conference - DRI2013

Author: Michael Kadar

Is there a metric that clearly can demonstrate to executive management the overall value of the business continuity management (BCM) program to the organization? Can BCM professionals quantitatively measure current risk levels that can be compared with established risk tolerances and report them to management in a meaningful way that drives both risk management and BCM initiatives? How could such a metric actually be implemented successfully in a large organization? This session explores these questions and presents a case study of how the BCM-RI was developed and implemented at DTE Energy. You will learn how the BCM-RI was implemented to measure the overall risk/preparedness level of DTE Energy business units, departments, subsidiaries, and the entire organization. You will see how gap analyses were performed to effectively compare BCM-RI levels to risk tolerance levels previously defined by management. Finally, you will learn how DTE Energy plans to expand the BCM-RI to develop risk indices for use by enterprise risk management and business resilience management programs.

Tags: Executive Support, Metrics, Process, Resiliency, Risk Management

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Business Continuity Metrics

Event: Annual Conference - DRI2012

Author: Dan Newton

This session explains and explores business continuity metrics. Find out all about the "what" -- common metric types for program tracking - and explore the hows and whys too! Learn strategies for understanding your audience, because you have to know with whom you are communicating and what they're concerned about if your metrics are going to mean anything. Gathering lots of data is impressive, but even more amazing is showing stakeholders how tracking and measuring performed by business continuity professionals can inform business decisions. Attendees all will discover how to use deficiencies to their advantage and why being "red averse" can be detrimental to your program.

Tags: Metrics, Process

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Rebuild, Redirect, Restructure: Turning Your Program into What Your Organization Needs

Event: Annual Conference - DRI2012

Author: Greg Pinchbeck

Rebuild, Redirect, Restructure: Turning Your Program into What Your Organization Needs

Tags: Metrics, Process

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