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A selection of materials from DRI International is available here as an added benefit for DRI members. We hope you enjoy this informative collection of industry information and research.

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Tails of Crisis Response and Resilience in Mass Casualty Events

Event: Annual Conference - DRI2024

Author: Tri-State Canine Response Team

We all know that dogs are man’s best friend, but did you know that they can be a resilience professional’s BFF too? Attend this session to explore a little-known resource that could benefit your organization’s program and people. Members of the Tri-State Canine Response Team (the humans) will take attendees through actual crisis response deployments following recent mass shootings in Uvalde, Las Vegas, and Indianapolis. Learn what dogs, who have a way of de-stressing humans without even trying, paired with trained responders can do for you in those critical hours and days post-crisis. What began as a small, therapy dog group aimed at providing comfort and support to local first responders has grown to include nearly 100 teams in 7 U.S. states, provided national support during 18 mass casualty incidents, responded to hundreds of local incidents, and most recently expanded internationally. This presentation will provide insight into this unique approach, demonstrate why canine/human crisis teams are effective, and show how resources like these can help your employees bounce back after a crisis.

Tags: Crisis Management, Disaster Scenarios, Emergency response

Crisis Leadership: Rebuilding, Rebranding, and Expanding Enterprise Resilience By Leveraging Cybersecurity and Geo-Political Events

Event: Annual Conference - DRI2024

Author: Jim Kinsman

Join Jim Kinsman as he shares his experiences rebuilding, rebranding, and expanding traditional business continuity and disaster recovery approaches toward enterprise operational resilience leveraging third-party cybersecurity incidents and geo-political events impacting, or threatening to impact, business operations. He will also share lessons learned from these events, and other incidents, in the areas of crisis leadership, incident command, risk management, and public/private partnerships.

Tags: Business Continuity Program, Crisis Management, Cybersecurity, Public-Private Partnership

A Business Continuity Manager, an Emergency Manager, and a Crisis Manager Walk Into a Session…

Event: Annual Conference - DRI2024

Author: Mark Evans, Frank Harrison, Jeff Jellets, Wendy Scott

Join us for a candid chat among 3 professionals whose roles are the same but different — a business continuity manager, an emergency manager, and a crisis manager. Coming from similar but diverse backgrounds, they will share their interchangeable skills, relatable stories and distinct perspectives from each discipline and how their line of work continues to mature and evolve.

Tags: Business Continuity Program, Crisis Management, Emergency Management

Crisis Management – A Team Sport

Event: Annual Conference - DRI2024

Author: Bobby Cook, Raelene Anderson

Crisis management is one of the most important parts of the company/organization response to emergency incidents. Crises must be handled correctly or the risk of the crisis getting out of control can have a severe impact. It is important to note, that crisis management is a learned skill. That being said, many executive and senior leaders do not have this skill. Strategic planning of possible incidents and how to handle them must be well thought out. This course is an overview those skills, time of disaster operations, prioritization of task, team activities, and training and exercise. Finally, this three-hour workshop will show the differences between activities of the crisis management team and business continuity teams and how they are interdependent.

Tags: Crisis Management

Climate Risk and Private Sector Resilience

Event: DRI Collegiate Conference - University College London, 14 June 2023

Author: Cedrick Moriggi

The private sector is facing a number of new challenges associated with complex scenarios distinguished by cascading effects and concurrencies. As many countries and enterprises now look towards this new normal, it is helpful to reflect on the distance covered so far, and to anticipate what lies ahead starting from the assumption that disruptions will happen. This session will explore the transition from crisis management to the development of a new approach more focused on the strategic role of resilience, including the adoption of new tools and roles, or changes in corporate functions. It will include considerations on lessons learned on adapting to changing conditions, including aspects such as foresight, flexibility and data-driven decision making.

Tags: Crisis Management

Armed Conflict Management (ACM) Best Practices: An Essential Component of Your Resiliency Program

Event: Annual Conference - DRI2023

Author: Nate Bridges, Veronica Krepshaw, Frank Perlmutter, Michele Turner

The world of business is now interdependent more than in any other time in history. In addition to the expansion of multi-national companies, local and regional organizations of all sizes and industry sectors maintain cross-border relationships and global supply chain dependencies (human capital, raw materials, and data) that increase operational risk. Business Resiliency Professionals should have a clear understanding of these direct and indirect interdependencies, monitor these threats, and plan for anticipated impacts to their operations. Armed conflicts by their very nature are volatile, multi-regional, and non-linear; security conditions can deteriorate, and aggression escalate without warning. The unique impacts of each conflict must be evaluated and considered. While some will experience the direct impacts of an armed conflict because it is their country/entity involved, exponentially more will experience the indirect impacts. For example, recent conflicts have caused high fuel prices world-wide even for countries not directly involved or directly dependent on the warring parties. This is a key consideration for why business resiliency professionals should include this type of planning in their resiliency planning approach – their businesses are not insulated just because their country is not at war. The panel will share recommendations for ACM pre-conflict planning, crisis response and ongoing crisis management including: Geopolitical Threat and Risk Analysis Critical Staff Resiliency Strategies Scenario Based Exercises Crisis Management and Response Management and Employee Training and Awareness, and Internal and External Collaboration and Communication

Tags: Active Shooter/Workplace Violence, Best Practices, Communications/Crisis Communications, Crisis Management, Exercises, Global Strategy, Training

Crisis Response Journal - September 2022

Author: Crisis Management Limited

DRI has partnered with CRJ to provide DRI Certified Professionals access to a PDF version of the most current issue. To access the ‘Flipping Book' version of the current digital issue plus access to the CRJ 15 year back issue library will require a separate subscription. CRJ offers DRI Certified Professionals a digital subscription for only $15 and hard copy subscription for only $100, a significant discount from the list price. To take advantage of this offer, go to https://crisis-response.com/discounted_subscriptions and enter the discount code DRI15 or DRI100.

Tags: Resiliency, Organizational Resilience, Crisis Response Journal, Communications/Crisis Communications, Coronavirus/COVID-19, Crisis Management, Europe, Pandemic, Climate Change, Emergency preparedness, Emergency response, Exercises, Security, Ukraine, Regulations and Standards

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Looking Back to See the Path Forward

Event: Annual Conference - DRI2022

Author: Michele Turner

"Those who cannot remember the past are condemned to repeat it." Whether you align to this original quote communicated by George Santayana, or the latter summary by Winston Churchill, the underlying message is spot on. The year 2020 brought with it a pandemic, civil unrest, and multiple natural and human-made disasters. What have we learned? Are there things that we should have known? Better yet, what approach can we use to apply the results of our lessons (mid-stream or post), to move the needle of resiliency forward? During this session, leveraging hindsight, we will align the three Cs (clarity, communications, and connections) to industry strategies, such as the Stockdale Paradox, to build next steps. Looking back, to see the path forward. “It is in the challenge, in the change, that we learn our greatest lessons.”

Tags: Business Continuity Program, Crisis Management

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How Comprehensive is Your Business Resiliency Program?

Event: Annual Conference - DRI2022

Author: Robbie Atabaigi

Wondering if you've got your business resilience bases covered? Attend this session to find out. We'll cover plans for emergency response, crisis management, IT/DR, and business units as well as industry standards, regulations, and guidelines. We'll also take into account the unique business sector needs of financial services, food and beverage, manufacturing, retail, and healthcare.

Tags: Crisis Management, Emergency response, IT/DR

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Mindfulness Webinar Supplement - LABEL

Event: DRI Webinar

Author: Karina de Allicon

During the mindfulness webinar, presenter Karina de Allicon led an exercise following the LABEL technique: - Label the challenging thought or emotion - Allow it to be here - Breathe - Explore how the thought or emotion manifests itself in the body - Listen to the sounds around you

Tags: Mindfulness, Crisis Management, Women in BCM

Emergency Operations for Human Resources

Event: Annual Conference - DRI2020

Author: Bobby Cook

This presentation examines the specific relationship between Business Continuity Planners (BCP) and Human Resources (HR) personnel regarding crisis management. Through examples, participants will see the need for HR-specific group training and exercises. Most HR professionals are not formally trained to handle crises. Hence, they fall short when it comes to responding to large-scale emergencies affecting their companies and their employees. BCP professionals write plans for execution during emergencies of all types, but HR must be prepared for employee interaction. This presentation will give specific activities HR personnel must learn to deal with crises. A key point of the training is to show how business continuity professionals should engage HR in times of crisis.

Tags: Crisis Management

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JetBlue’s Response to Hurricane Dorian

Event: Annual Conference - DRI2020

Author: Penny Neferis, Kim Seto, Chris Yon

Learn about JetBlue’s Business Continuity and Emergency Response Team and how we respond to crisis events to provide support to our Crewmembers and community, most specifically during Hurricane Dorian that devastated parts of the Bahamas in September 2019.

Tags: Crisis Management

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