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A selection of materials from DRI International is available here as an added benefit for DRI members. We hope you enjoy this informative collection of industry information and research.

Crisis Response Journal - June 2019

Author: Crisis Management Limited

DRI has partnered with CRJ to provide DRI Certified Professionals access to a PDF version of the most current issue. To access the ‘Flipping Book' version of the current digital issue plus access to the CRJ 15 year back issue library will require a separate subscription. CRJ offers DRI Certified Professionals a digital subscription for only $15 and hard copy subscription for only $100, a significant discount from the list price. To take advantage of this offer, go to http://crisis-response.com/subscribe/ and enter the discount codes DRI15 or DRI100.

Tags: Communications/Crisis Communications, Resiliency, Emergency response, Organizational Resilience, Security, Supply Chain, Crisis Response Journal

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WORKSHOP: Transitioning from Crisis Management to BCP: It’s All in the Set Up!

Event: DRI2019

Author: Bobby Cook, Raelene Anderson

How do you go from crisis management to business continuity mode? Attend this workshop to find out how to make the transition smooth and avoid common pitfalls. The two-hour session will explore “hour zero activities,” including setting up the event, getting the smartest people in the room, communications and notifications, and bringing in business continuity personnel early. Next, you’ll walk through the “48 hours later” transition, including transferring to business continuity and the long-term issues involved in going from crisis response to continuity and recovery.

Tags: Business Continuity Program, DRI2019, Emergency response, Process

My experience with an EOC staffed by Trauma Responders

Event: Collegiate Conference - NorQuest College

Author: Garth Tucker

Garth Tucker, CBCP, CORP – Manager, E/DM Covenant Health Canada, discusses his experience with the Humboldt EOC.

Tags: Collegiate Conference - NorQuest College, Emergency response, Canada

Here Comes the Cavalry (literally) – The Military and Defense Support to Civil Authorities

Event: DRI2018

Author: Duane Bygum, COL John Dooley, Ron Latorre, Joachim Gloschat, COL (Ret) M.Scott Furr

Have you ever wondered how the military gets involved with disaster response? How does the military fit into the Incident Command System (ICS)? Why are military assets committed to some disasters and not others? Is there a difference between support provided by active duty, National Guard, and reserve components? Is it martial law?! Join this session to hear from our panelists and learn more about the nuances of military response and capabilities during a disaster.

Tags: DRI2018, Emergency response

Taking Care of Your Own: The Human Side of Emergency Response and Business Continuity

Event: DRI2017

Author: Penny Neferis, Yuri Pacheco

The airline industry has been faced with several emergency incidents that require it to take care of “people” after a traumatic experience. See how JetBlue has adapted our Family Assistance Center plan and applied it day to day to support the Customers, Crewmembers (employees) and the communities we serve. And learn how you can apply airline industry best practices in your organization.

Tags: DRI2017, Emergency response

Taming “the Beast”:  Alberta’s Coordinated Response to the 2016 Wood Buffalo Wildfires

Event: DRI Collegiate Conference, Centennial College - Oct. 21, 2016

Author: Shane Schreiber

Shane Schreiber, Managing Director of the Alberta Emergency Management Agency, outlines the agency's response to wildfires that hit Fort McMurray beginning May 2, 2016.

Tags: Collegiate Conference - Centennial College, Emergency response

Crisis Communications Lessons Learned

Event: DRI Collegiate Conference, Centennial College - Oct. 21, 2016

Author: Suzanne Bernier

Suzanne Bernier, CEM, CBCP, MBCI and author of "Disaster Heroes" presents on communications lessons to be learned from recent disasters and the public responses to them.

Tags: Collegiate Conference - Centennial College, Communications/Crisis Communications, Emergency response

DRI Plans Activated Resilience Proved in Response to Chelsea Bombing

Event: DRI Collegiate Conference, Centennial College - Oct. 21, 2016

Author: Chloe Demrovsky

DRI Executive Director Chloe Demrovsky presents on DRI's response to the Sept. 17 pipe bomb explosion near its NYC office in Chelsea.

Tags: Collegiate Conference - Centennial College, Emergency response, Resiliency

Current Issues and Careers in BCP

Event: DRI Collegiate Conference, St. John's University - Sept. 12, 2016

Author: Al Berman

Al Berman will cover the realities and trends in supply chain, as well as other issues facing risk managers and business continuity management. In addition, he will discuss issues surrounding supply and the rash of recent cyber security events. Finally, he will talk about the field of business continuity from a career perspective.

Tags: Business Continuity Program, Collegiate Conference - St. John's University, Cybersecurity, Emergency response

The Tide Is High...and Rising: Exelon Corporation's Response & Recovery from Corporate Headquarters Flood

Event: DRI2016

Author: Erin Holloway

What is the likelihood that a crisis could happen at work? This question is posed often by exelon's Business Services Company, the leadership and support services of the entire enterprise. This session will cover Exelon's coordinated response to the incident, impacts and business unit recovery, and collective collaboration through use of a pre-established Incidence Response Team. Additionally, best practices and key lessons learned following the incident will be presented.

Tags: Case Study, DRI2016, Emergency response

Exercise Considerations for Outage, Emergency, and Disaster Plans

Event: DRI2016

Author: Jeanne Powell

Outages, emergencies, and disasters each have a different magnitude of business disruption. Designing and executing exercises that reflect situational dynamics and ripple effects will help highlight overlaps, dependencies, and gaps as scenario dimensions require.

Tags: DRI2016, Emergency preparedness, Emergency response

Disaster Heroes: The Human Factor

Event: DRI2016

Author: Suzanne Bernier

During this unique session, Suzanne Bernier will share some of her personal stories and insights on the many "helpers" she met and interviewed for her book: Disaster Heroes - Invisible Champions of Help, Hope, and Healing.

Tags: DRI2016, Emergency response

Crisis Planning & Strategy: Using Earthquakes as a Case Study

Event: DRI Collegiate Conference, Dominican University of California, July 10

Author: Matt Bogaard

Earthquakes and numerous other passive threats to business continuity are challenging from a planning perspective because we can't predict when they might strike and how severe the impact will be. However, nearly all of the downstream, post-incident impacts can be anticipated and addressed pre-incident. A cutting-edge, comprehensive program at DreamWorks (the first of its kind in southern California) will provide attendees with tangible, specific examples of how to proactively prepare for crisis. Earthquakes provide a very topical and relevant foundation for this discussion, but the strategic framework put forth in this presentation can be overlaid onto virtually any crisis.

Tags: Business Continuity Program, Collegiate Conference - Dominican, Emergency preparedness, Emergency response, Earthquakes, Case Study

Beyond the War Story: NYU Langone Medical Center's Business Continuity Case Study

Event: DRI 2015

Author: Mitchell Simon, Steve Kral

Find out about the critical success factors in making BCP work in a healthcare setting, and learn about the challenges BC professionals face in transitioning into a healthcare environment at this informative session.

Tags: Emergency response, Healthcare

Managing Crisis Situations as Part of Resiliency

Event: KL2014

Author: Kanryu Nagase

This presentation details Mr. Nagase's experience managing crises and the lessons learned for resiliency.

Tags: Case Study, Emergency response, Executive Support, Infrastructure, Asia, Resiliency

Sample Case - Training for Disasters in the Healthcare Industry

Author: --

In this two-page sample case, learn how Texas hospitals responded to Tropical Storm Allison in June, 2001. Then download the complete report!

Tags: Emergency preparedness, Emergency response, Facility Management, Healthcare, Resiliency

Training for Disasters in the Healthcare Industry: 6 Cases Prove Its Value

Author: --

This case study report looks at some of the most recent and devastating emergency situations to learn how healthcare facilities and staffers prepared for -- and reacted to -- catastrophes that put enormous strain on their facilities, their workforces, and their patients.

Tags: Case Study, Emergency preparedness, Emergency response, Healthcare, Training

Recovery to Resilience: A Haiti Case Study

Event: DRI 2013

Author: Angela Devlen

Thanks to sponsorship from the DRI International Foundation, Mahila Partnership has expanded its project in Haiti to improve post-disaster economic and health outcomes for women and girls, as well as building long-term resiliency. This presentation discusses the overarching principles of effective recovery but in the context of an active post-disaster initiative. Attendees will understand how post-disaster relief and recovery programs must promote long-term risk reduction, as well as how investments rather than aid yields both short-term and long-term sustainable results.

Tags: Community Resilience, Emergency preparedness, Emergency response, Resiliency, Case Study, Earthquakes

Continuity Planning on a Budget: A Guide to Surviving and Thriving in Challenging Economic Times

Event: DRI 2013

Author: Paul Marksteiner

Despite the best intentions of business continuity professionals, organizations will invariably do less with less (not more), unless they change the manner in which they conduct their continuity planning. This presentation will identify costly mistakes organizations make in their continuity planning and how to stretch scarce resources.

Tags: Emergency response, Process

Possibility Thinking in Global Business Continuity: ""They Stopped Saying 'No'"

Event: DRI 2013

Author: Ann Hepenstal

Possibility Thinking in Global Business Continuity: ""They Stopped Saying 'No'"

Tags: BIA, Emergency response, Executive Support

Ensuring Resiliency through Shelter-in-Place Planning

Event: DRI 2012

Author: James L. Paturas

Healthcare facilities at risk for coastal storm flooding need to consider capabilities, operational requirements, and continuity resources associated with sheltering in place all, or some, of their patients, staff, and visitors. State and local health departments also require an understanding of these assessments to inform regional planning and the allocation of scarce resources before, during, and after a coastal storm. A Yale New Haven-CEPDR team consisting of clinical, emergency management, structural engineering, business continuity, and evaluation specialists conducted comprehensive reviews of healthcare facilities and provided assistance to these facilities in assessing their ability to manage critical care patients on site during a coastal storm. The team also provided guidance that will assist facilities in developing a plan for enhanced resiliency. Each facility report consisted of findings, current and potential ability to shelter in place, and a prioritized list of short- and long-term options to consider. The report includes evacuation capabilities and provides a foundation for the development of a unified regional plan for continuity of operations through the sheltering in place of critical care patients. While the case study is healthcare based, any and all organizations grappling with shelter-in-place issues will benefit from this detailed and informative presentation.

Tags: Emergency preparedness, Emergency response, Hurricanes, Transportation

Best Buy Does It Better!: A Case Study

Event: DRI 2012

Author: Ross Olson

What happened and what did Best Buy do about it? That's the question that will be answered during this informative session. Attendees will hear lessons learned from crises that have impacted Best Buy over the last few years. At Best Buy, disasters are addressed in the following priority order: people, community, and business. This session will identify successes as well as areas for improvement in each of the three areas for crisis response.

Tags: Case Study, Emergency response, Process

Gaming for Learning Inter-Agency Cooperation in Disaster and Emergency Management

Event: DRI 2012

Author: Daniel Mikulsky

Experience is always the best teacher for any disaster recovery or incident commander. Yet, the practicality of experience for large-scale mega-disasters can often only be achieved by chance, and only by an unselect few. This session investigates trends in advanced learning strategies of multi-user computer gaming simulations and applicability to disaster and emergency management. Computer gaming provides a venue to increase learning and knowledge for incident commanders, and inter-agency colleagues that team and cooperate with them under unified command. This presentation will survey disaster and emergency management games already in practice and present a NIMS/ICS compatible framework for comprehensive disaster management for large scenarios that depend upon the commercial and non-profit private sector. Most importantly, the heuristic element of "fun" will be investigated for its value and contribution to the learning experience. While gaming does carry the stigma of being fun and frivolity, games provide the opportunity for safe and consequence-free learning. Exercises, simulations, and games provide the ability to practice in safety and to perform "what if" experimentation. Failure (along with lessons learned) after a gaming experience is not to be feared, but embraced.

Tags: Emergency preparedness, Emergency response

Stack the Deck in Your Favor

Event: DRI 2012

Author: Kelly Discount and Erin Meyer

Emergency managers today have the challenge of tasking staff with ever-increasing responsibilities in an environment of diminishing financial resources. Rapid technological advances in commercial off-the-shelf (COTS) software create capabilities and efficiencies that have never before been possible. Our organization's emergency management team leverages existing COTS technology such as Microsoft Office, Google Earth, and SharePoint, along with vendor-provided emergency notification systems, to capture, access, manage, and disseminate data critical for incident response. Learn how five EM professionals use affordable labor-saving technology to prepare for and respond to emergencies impacting 25,000 staff in more than 200 locations world-wide.

Tags: Emergency response, Process, Risk Management