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2022 was a landmark year at DRI International. Our community is not only rebounding from the pandemic but also has been growing by every metric. From our popular Cyber Resilience training and certification program which continues to break records, to finding unique ways to serve you through organizational certification and custom training programs to continuing strong demand for our core Business Continuity programs, it is clear that the resilience profession is growing in visibility and prestige. We are continuing to find fresh ways to engage with you across every platform and can’t wait to see more of you in person again in 2023 whether at DRI2023: The Business Continuity Conference, a newlyreturning DRI Collegiate Conference, or an in-person class.

DRI has partnered with CRJ to provide DRI Certified Professionals access to a PDF version of the most current issue. To access the ‘Flipping Book' version of the current digital issue plus access to the CRJ 15 year back issue library will require a separate subscription. CRJ offers DRI Certified Professionals a digital subscription for only $15 and hard copy subscription for only $100, a significant discount from the list price. To take advantage of this offer, go to https://crisis-response.com/discounted_subscriptions and enter the discount code DRI15 or DRI100.

DRI welcomes Dr. Gianluca Pescaroli for an in-depth tour of his research on building and improving the continuity of operations during disruptive events, minimizing their impacts, and increasing resilience of the public and private sectors. This includes managing complex challenges such as cascading risks, critical infrastructure failures, systemic and compound dynamics. His work is impact -oriented, aiming to bridge academia and practice. In 2016, he co-founded the Research Group on Cascading Disasters at UCL. Since then, he contributed to strategic documents such as the UN Office for Disaster Risk Reduction’s Guidelines on National Risk Assessment, and edited reports such as the Guidelines on Cascading Effects of Wide-Area Power Failures in collaboration with London Resilience.

Wondering if you've got your business resilience bases covered? Attend this session to find out. We'll cover plans for emergency response, crisis management, IT/DR, and business units as well as industry standards, regulations, and guidelines. We'll also take into account the unique business sector needs of financial services, food and beverage, manufacturing, retail, and healthcare.

It’s what you’ve all been working on - so let’s talk about it. Success, challenges, strategies for returning to work, it’s all fair game for our pandemic panel. - Kristina Cory, AVP – Network Planning – AT&T Technology Operations, AT&T

Natural and man-made disasters can strike without warning. During a large-scale disaster, no one expects to be left alone by municipal emergency responders. However, when a large disaster strikes, emergency responders will be hours, if not days away from assisting corporations. Corporate self-sufficiency is paramount not only to the successful recovery to business normalcy, but for the well-being of its employees and the company’s reputation. This session examines the thought processes and subsequent actions all corporations should take to attain self-sufficiency during major disasters. It also includes a hands-on component to demonstrate thinking beyond the incident itself.

Attend this session to learn the “real world” lessons of building community resilience from 30 years of “on-the-ground” experience facing annual disasters. Learn the best corporate and community resilience practices from former Tropical Shipping CEO Rick Murrell. From the company’s Virgin Islands Hurricane Hugo experience in 1989 to the 2019 Dorian experience, Rick imparts a wealth of “real world” disaster resilience wisdom. Tropical shipping has employees operating in ports from Canada, South Florida, and throughout the Caribbean to Guyana in South America.

From natural disasters to man-made disasters and beyond, resilience professionals facing these challenges count on qualified individuals to work in a capacity to weather the storm and rebuild. But often, during and immediately after an event, resources are unavailable or spread thin. How do you get the individuals you need? Do you even know who you need — clinical, non-clinical staff or both? What should you expect from emergency and recovery staff? This session will provide you with foundational information on how to approach this often-overlooked, yet crucial, issue.

The North Carolina Wing of the Civil Air Patrol (CAP) has a fleet of 17 airplanes, 70 ground vehicles, a secured radio network, and 2200 volunteer members. Unlike the business response teams that most of us are part of, CAP volunteers are responsible for the planning, operations, and logistics of personnel and equipment over the entire state of North Carolina. Utilizing the Incident Command System, CAP interfaces with the US Air Force, the North Carolina Emergency Management Program, and FEMA to respond to national, regional, and local emergencies. The all-volunteer Incident Command staff spent many hours preparing for a consolidated response in anticipation of Hurricane Dorian in early September 2019. CAP planes had to be moved out of the immediate area of forecasted impact. Volunteer pilots had to move the planes to a safe location, but also a location to support efforts after the hurricane passed. CAP personnel needed to be ready to respond on the ground to provide food, water, and shelter material in affected regions. CAP plane crews planned to provide FEMA with aerial damage assessment photographs. CAP search and rescue teams had to plan assistance to local emergency personnel to assist with search efforts, if necessary. Just like corporate and professional emergency management teams, CAP Volunteers must be ready for any emergency at any time. This session will highlight the planning and response of the North Carolina Wing during the period leading up to Hurricane Dorian as well as other emergency incidents that are part of the operational structure of the Civil Air Patrol.

How do you go from crisis management to business continuity mode? Attend this workshop to find out how to make the transition smooth and avoid common pitfalls. The two-hour session will explore “hour zero activities,” including setting up the event, getting the smartest people in the room, communications and notifications, and bringing in business continuity personnel early. Next, you’ll walk through the “48 hours later” transition, including transferring to business continuity and the long-term issues involved in going from crisis response to continuity and recovery.

Garth Tucker, CBCP, CORP – Manager, E/DM Covenant Health Canada, discusses his experience with the Humboldt EOC.

Have you ever wondered how the military gets involved with disaster response? How does the military fit into the Incident Command System (ICS)? Why are military assets committed to some disasters and not others? Is there a difference between support provided by active duty, National Guard, and reserve components? Is it martial law?! Join this session to hear from our panelists and learn more about the nuances of military response and capabilities during a disaster.

The airline industry has been faced with several emergency incidents that require it to take care of “people” after a traumatic experience. See how JetBlue has adapted our Family Assistance Center plan and applied it day to day to support the Customers, Crewmembers (employees) and the communities we serve. And learn how you can apply airline industry best practices in your organization.

DRI Executive Director Chloe Demrovsky presents on DRI's response to the Sept. 17 pipe bomb explosion near its NYC office in Chelsea.

Suzanne Bernier, CEM, CBCP, MBCI and author of "Disaster Heroes" presents on communications lessons to be learned from recent disasters and the public responses to them.

Shane Schreiber, Managing Director of the Alberta Emergency Management Agency, outlines the agency's response to wildfires that hit Fort McMurray beginning May 2, 2016.

Al Berman will cover the realities and trends in supply chain, as well as other issues facing risk managers and business continuity management. In addition, he will discuss issues surrounding supply and the rash of recent cyber security events. Finally, he will talk about the field of business continuity from a career perspective.

During this unique session, Suzanne Bernier will share some of her personal stories and insights on the many "helpers" she met and interviewed for her book: Disaster Heroes - Invisible Champions of Help, Hope, and Healing.

Outages, emergencies, and disasters each have a different magnitude of business disruption. Designing and executing exercises that reflect situational dynamics and ripple effects will help highlight overlaps, dependencies, and gaps as scenario dimensions require.

What is the likelihood that a crisis could happen at work? This question is posed often by exelon's Business Services Company, the leadership and support services of the entire enterprise. This session will cover Exelon's coordinated response to the incident, impacts and business unit recovery, and collective collaboration through use of a pre-established Incidence Response Team. Additionally, best practices and key lessons learned following the incident will be presented.

Earthquakes and numerous other passive threats to business continuity are challenging from a planning perspective because we can't predict when they might strike and how severe the impact will be. However, nearly all of the downstream, post-incident impacts can be anticipated and addressed pre-incident. A cutting-edge, comprehensive program at DreamWorks (the first of its kind in southern California) will provide attendees with tangible, specific examples of how to proactively prepare for crisis. Earthquakes provide a very topical and relevant foundation for this discussion, but the strategic framework put forth in this presentation can be overlaid onto virtually any crisis.

Find out about the critical success factors in making BCP work in a healthcare setting, and learn about the challenges BC professionals face in transitioning into a healthcare environment at this informative session.

This presentation at KL 2014 details Mr. Nagase's experience managing crises and the lessons learned for resiliency.

In this two-page sample case, learn how Texas hospitals responded to Tropical Storm Allison in June, 2001. Then download the complete report!

This case study report looks at some of the most recent and devastating emergency situations to learn how healthcare facilities and staffers prepared for -- and reacted to -- catastrophes that put enormous strain on their facilities, their workforces, and their patients.

Presentation

Thanks to sponsorship from the DRI International Foundation, Mahila Partnership has expanded its project in Haiti to improve post-disaster economic and health outcomes for women and girls, as well as building long-term resiliency. This presentation discusses the overarching principles of effective recovery but in the context of an active post-disaster initiative. Attendees will understand how post-disaster relief and recovery programs must promote long-term risk reduction, as well as how investments rather than aid yields both short-term and long-term sustainable results.

Possibility Thinking in Global Business Continuity: ""They Stopped Saying 'No'"

Despite the best intentions of business continuity professionals, organizations will invariably do less with less (not more), unless they change the manner in which they conduct their continuity planning. This presentation will identify costly mistakes organizations make in their continuity planning and how to stretch scarce resources.

Wide-Area Disaster Planning Case Study: A Global Financial Institution In Japan

Emergency managers today have the challenge of tasking staff with ever-increasing responsibilities in an environment of diminishing financial resources. Rapid technological advances in commercial off-the-shelf (COTS) software create capabilities and efficiencies that have never before been possible. Our organization's emergency management team leverages existing COTS technology such as Microsoft Office, Google Earth, and SharePoint, along with vendor-provided emergency notification systems, to capture, access, manage, and disseminate data critical for incident response. Learn how five EM professionals use affordable labor-saving technology to prepare for and respond to emergencies impacting 25,000 staff in more than 200 locations world-wide.

Experience is always the best teacher for any disaster recovery or incident commander. Yet, the practicality of experience for large-scale mega-disasters can often only be achieved by chance, and only by an unselect few. This session investigates trends in advanced learning strategies of multi-user computer gaming simulations and applicability to disaster and emergency management. Computer gaming provides a venue to increase learning and knowledge for incident commanders, and inter-agency colleagues that team and cooperate with them under unified command. This presentation will survey disaster and emergency management games already in practice and present a NIMS/ICS compatible framework for comprehensive disaster management for large scenarios that depend upon the commercial and non-profit private sector. Most importantly, the heuristic element of "fun" will be investigated for its value and contribution to the learning experience. While gaming does carry the stigma of being fun and frivolity, games provide the opportunity for safe and consequence-free learning. Exercises, simulations, and games provide the ability to practice in safety and to perform "what if" experimentation. Failure (along with lessons learned) after a gaming experience is not to be feared, but embraced.

What happened and what did Best Buy do about it? That's the question that will be answered during this informative session. Attendees will hear lessons learned from crises that have impacted Best Buy over the last few years. At Best Buy, disasters are addressed in the following priority order: people, community, and business. This session will identify successes as well as areas for improvement in each of the three areas for crisis response.

Healthcare facilities at risk for coastal storm flooding need to consider capabilities, operational requirements, and continuity resources associated with sheltering in place all, or some, of their patients, staff, and visitors. State and local health departments also require an understanding of these assessments to inform regional planning and the allocation of scarce resources before, during, and after a coastal storm. A Yale New Haven-CEPDR team consisting of clinical, emergency management, structural engineering, business continuity, and evaluation specialists conducted comprehensive reviews of healthcare facilities and provided assistance to these facilities in assessing their ability to manage critical care patients on site during a coastal storm. The team also provided guidance that will assist facilities in developing a plan for enhanced resiliency. Each facility report consisted of findings, current and potential ability to shelter in place, and a prioritized list of short- and long-term options to consider. The report includes evacuation capabilities and provides a foundation for the development of a unified regional plan for continuity of operations through the sheltering in place of critical care patients. While the case study is healthcare based, any and all organizations grappling with shelter-in-place issues will benefit from this detailed and informative presentation.